FREYWILLE is committed to respecting the privacy rights of visitors to its website and users of its webshop.
The terms of this Policy will apply regardless of how the Site is accessed and will cover any technologies or devices (if applicable) by which we make the Site available to you. It provides you with details about the types of personal data that we collect from you, how we use your personal and how we ensure the protection of your privacy and the rights you have to control our use of your personal data.
If you have any questions about this Policy or do not agree with it, please contact our customer services department by email at [email protected] or by telephone 1 (646) 682-9030 before using the Site.
This Policy is effective from January 1, 2015.
Your personal data will only be disclosed to our subsidiaries within the FREYWILLE Group and will not be shared with or transmitted to third parties, except as set forth below. FREYWILLE does not sell any information about you to anyone.
II. Use of Your Data
FREYWILLE will use your data (your name, e-mail address, billing address, delivery address, telephone number, credit card or other payment information, a password, your correspondence if you contact us in writing, and information about where you are on the internet - e.g. your IP address, the country and telephone code, collectively referred to herein as the "Data") so that we may provide you with better service, including for the following purposes:
• To create your personal account (e.g. your name and email address)
• To process your orders (e.g. your name, address, date of birth and bank details)
• To send notifications of delivery status (e.g. your email address)
• To contact you in the event of any issues with the delivery of your order (e.g. telephone number, email address, address)
• To answer your queries and to inform you of new or changed services (e.g. your email address)
• To manage your account by carrying out credit checks (e.g. name, address, date of birth)
• To validate that you are of legal age for shopping online (e.g. date of birth)
By providing your Data, you consent to our using your Data in order to fulfill the orders for merchandise you have placed, and to provide you with the service you expect. We will treat your Data as confidential and we do not share your Data with any third parties other than:
• Other companies within our FREYWILLE Group of companies
• Business partners processing your orders
• Suppliers we engage to process data on our behalf
• Government bodies and law enforcement agencies
• Successors in title to our business
We will not share your Data with anyone else unless we have your permission or are under a duty to disclose or share your Data in order to comply with any legal obligation, or in order to enforce or apply other agreements; or to protect the rights, property or safety of FREYWILLE, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.
Given that we are an international company, this process may include sending personal information to other countries whose data protection laws may not be the same as may exist in your country of residence. However, we have taken appropriate steps to ensure a responsible and high level of protection for the processing carried out in all countries in which we operate. Please see the section on Security and Storage below. We only keep your Data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your Data will be deleted. We cannot remove your Data when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the Data, such as an ongoing contractual relationship.
III. Email Marketing
We would also like to provide you with information about new products, promotions, special offers and other information, which we think you may find interesting by email. However, we appreciate that email "spam" has become a problem in recent years.
If you are a customer or you have previously asked us for information on our products, we may contact you regarding your purchase or other matters regarding transactions between us or your customer relationship with us, or send you information on our range of products by email, unless you have asked us not to do so; and we may also use your email address to share information about our products, services and events that may be of interest to you by way of FREYWILLE informational emails, unless you have asked us not to do so.
Otherwise, when you provide us with personal information, we will ask you whether you would like us to send you FREYWILLE informational emails. If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email.
IV. Security and Storage
In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
V. Your Rights
You have the right to request information about the Data that is stored about you. If your Data should be incorrect, incomplete or irrelevant, you may request that such Data is corrected or deleted. You may also withdraw your consent for us to use your Data for marketing purposes at any time by clicking on the “unsubscribe” link in any email you receive from us or by contacting us by email to [email protected]
Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
VII. Links to third party websites
We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our Site. We are not responsible for these websites in any way. Once you have left our Site, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.
VIII. Interest-based Advertising