1. What is fire-enamel?
2. Where is the jewellery produced?
3. How is the jewellery produced?
4. How sensitive/fragile are the fire enamel jewellery?
5. How can I find a FREYWILLE Boutique or a FREYWILLE partner?
6. The FREYWILLE Boutique in the city/country I live closed. How can I buy FREYWILLE products or how can I repair my jewellery in this case?
7. How long is the warranty of the jewellery watches valid and what does it cover?
8. Are all FREYWILLE jewellery watches "SWISS MADE" and where are they manufactured?
9. How can I get my FREYWILLE jewellery watch repaired?
10. Is there a warranty on the purchase of FREYWILLE jewellery?
11. My jewellery is broken. How can I get it repaired?
12. How can I contact FREYWILLE?
13. When can I reach the client service?
14. Are all FREYWILLE products available online?
15. Is it safe to order on shop.freywille.com?
16. Do other websites sell original FREYWILLE products?
17. Is it necessary to register online before I order?
18. How is my personal data being processed?
19. How do I place an order? How can I order online?
20. How is my gift wrapped?
21. How long are the delivery times?
22. What are the delivery costs?
23. How will my order be shipped?
24. What delivery methods does FREYWILLE offer?
25. Is it possible to order online abroad?
26. What payment methods does FREYWILLE accept?
27. What is verified by Visa?
28. What is MasterCard Secure Code?
29. What is American Express Safe Key?
30. Is it possible to redeem a voucher from the FREYWILLE boutique online?
31. How can I redeem a voucher online?
32. Is it possible to redeem an online gift voucher in one of our FREYWILLE boutiques?
33. What can I do if there is an error indication appears after the completion of my online?
34. How can I return or exchange an item?
35. How can I reset my password?
36. How can I change my personal data (and my online access)?
37. How can I change my billing and delivery address?
38. Why can’t I see prices online?
39. Why is it not possible to order products online?
40. How can I order FREYWILLE products when there is no order function?
41. Why do I see prices in the wrong currency?
Fire enamel consists of liquid glass and mineral supplements, which is fused with 24k Gold powder and highest quality colours on high temperature. It is applied in several layers to a substrate, fired and forms with its unique radiance the centrepiece of FREYWILLE jewellery.
The FREYWILLE jewellery is produced in Vienna; Gumpendorferstraße 81; A-1060 Vienna
Every FREYWILLE jewellery piece is a handmade piece of art with the highest quality, which is characterized by the noble material fire enamel.
Up to 100 manual working steps are necessary to produce the final colour intense fire enamel. It reaches from the inspiration and the design at the Atelier to the mixture of the exact colours and the enamelling, framing and polishing the jewellery.
Fire enamel is not shock proof or scratch resistant, so it is necessary to treat your jewellery carefully. We recommend wearing the fire-enamel jewellery not in combination with other jewellery (for example rings) to protect the enamel. Also we recommend avoiding the contact with saltwater, acid and soaps to prevent any damage.
You can find any FREYWILLE Boutique or FREYWILLE partner in the boutique finder at https://shop.freywille.com/our-boutiques/.
Please visit our online shop at https://shop.freywille.com to order FREYWILLE products or find a FREYWILLE Boutique or FREYWILLE partner close to you in our boutique finder at https://shop.freywille.com/our-boutiques/.
Beginning with the date of purchase of a FREYWILLE jewellery watch the warranty for the clockwork is valid for 2 years. Our warranty covers only manufacturing defects. Damage caused by improper handling, wear and tear of the watch band and battery replacement are not covered by the warranty. FREYWILLE jewellery watches should always be protected from contact with water. For more information on the care of your jewellery watch, see the respective product in our online boutique. To obtain a warranty, it is necessary to present the warranty card duly completed upon purchase.
All FREYWILLE jewellery watches are manufactured in our own manufactory in Vienna and have a SWISS MADE Quartz movement.
To start a repair request, please contact a FREYWILLE Boutique near you or send an E-Mail to [email protected].
FREYWILLE offers a warranty for jewellery with manufactoring defects. These are immediately recognized by our experts in our in-house service department and you will receive a new piece of jewellery on presentation of the receipt issued at the time of purchase. We do not cover damage caused by improper handling or wear. Of course you can have your FREYWILLE jewellery repaired with us regularly.
If your jewellery needs to be repaired please visit one of our FREYWILLE Boutiques or send us your jewellery to our service department. If you send us the jewellery please contact us in advance by phone.
511 Howe Street
BC V6C 2C2 Vancouver
Tel.: +1 800 801 4094
You can reach us at +1 800 801 4094 or per Mail at [email protected].
You can reach the client service from Monday till Saturday from 10 a.m. - 7 p.m. at +1 800 801 4094.
No, not all products are available online; however if the desired jewellery is not available online or can’t be obtained through the web shop please contact us via email [email protected].
Original FREYWILLE products are only available on our FREYWILLE Online Boutique at https://shop.freywille.com or an official FREYWILLE online shop partner.
No, a registration is not necessary.
For more information about the process please visit us at https://shop.freywille.com/privacy/.
If you would like to purchase an item please click on the button "add to shopping bag’’. Next, click on the button ,,check out’’ and follow the steps in the checkout process to complete your order. Your order will be only processed once the entire checkout process is completed, you have been asked for the payment information, to accept the business terms (the term of the offer), the data policy and right of revocation (check mark) and to click the button "order with obligation to pay’’.
When you buy FREYWILLE jewellery pieces online you have the opportunity to gift wrap. Click the button ,,Gift wrapping’’ at the desired product in the order review. Your gift will be packaged in a FREYWILLE gift box, wrapped in FREYWILLE wrapping paper and be decorated with a FREYWILLE bow.
The shipping times are between 2-15 working days. For an exact estimate please contact the client service or boutique.
The delivery costs are 15$ per delivery address. If the order is over 600$; the delivery is free.
Your FREYWILLE order will be shipped per DHL.
Your FREYWILLE jewellery will be wrapped in a FREYWILLE box and be tagged with a ,,security tag’’. In your package is the information of the Right of Revocation too.
Your FREYWILLE offer can be send to the billing/delivery address you provide us with or you can pick up the order in one of our FREYWILLE Boutiques.
It is not possible to deliver abroad. Please contact our client service at [email protected] to arrange a delivery abroad.
At our web shop we accept following payment methods for online shopping:
- Advance payment
Verified by Visa is an authentication service that protects the unauthorized use of your Visa card. The service protects your Visa card by checking your identity and credit rating. This will ensure that nobody other can use their Visa cards online. After activating your card, your card number will always be recognized when using online stores that have a corresponding contract with this service. A "Verified by Visa" window appears automatically. You will need to enter your password to verify your identity and to complete your purchase.
MasterCard® Secure Codeᵀᴹ is an authentication service that protects the unauthorized use of your MasterCard. The service protects MasterCard and Maestro cards with a PIN password. This allows cardholders to be sure that no other than you can use their MasterCard or Maestro card online. After the activation of your card, your card number will always be recognised when using it in online stores that have a corresponding service. A ,,MasterCard Secure Code’’ window appears automatically. To verify your identify it is necessary to enter the password to complete the order process.
American Express SafeKey® is an online authentication service that provides additional security against theft and fraud/scam by purchasing goods/merchandise and services online from participating SafeKey® traders using your American Express® card. When shopping online, SafeKey® will appear in your internet browser and you will be prompted to enter either your specified password or a unique security code sent to you by email /SMS.
No, it is not possible to redeem a voucher from a FREYWILLE Boutique online. FREYWILLE Boutique vouchers are only redeemable in the country of purchase and only redeemable in their local currency.
To redeem an online gift voucher at the FREYWILLE online Boutique (shop.freywille.com) enter the voucher code at the ,,shopping bag’’ or at the ,,checkout’’ before you complete your order. The voucher is only redeemable in the country of purchase and only redeemable in their local currency. Conversion to another currency or cash is not possible. The online gift vouchers are redeemable in our FREYWILLE online Boutique/Web shop and in our FREYWILLE Boutiques in attention of the country of purchase and local currency.
Yes, it is possible to redeem an online voucher in our FREYWILLE Boutiques in attention of the same purchase country and the same purchase currency. Conversion to another currency or cash is not possible.
Sometimes there occurs a problem at the Checkout when the time of the payment process has run out.
Before you try it again, please:
- Delete the internet history including all the cookies
- Hold all Payment data (credit card, Secure Code,..) ready
Another option is to create a user account before completing the orderas this will take over your contact information directly and without any additional time
To return purchased items please send the unworn item in the original package to our service department within 14 days.
511 Howe Street
BC V6C 2C2 Vancouver, Canada
For further information about the Right of Revocation and the withdrawal form please visit us at: https://shop.freywille.com/return-policy/.
If you forgot your password, you can easily reset your password in the login area at ,,Forgot your password?‘‘:https://shop.freywille.com/customer/account/login/
You can change your personal data at ,,my account‘‘. If you have not registered with us and would like to change your data please contact [email protected].
To change your billing and delivery address click at ,,my account‘‘. If you have not registered with us and would like to change your data please contact [email protected].
Unfortunately the FREYWILLE Online Boutique is not available in all counties. To offer our customers the best service we created a web shop for those countries to make it possible for them to get information and to order FREYWILLE jewellery but without the possibility to see prices/currencies and delivery rates. The service “wish list” is fast and easy to require product information and to send orders to our client service [email protected].
Unfortunately the FREYWILLE Online Boutique is not available in all countries. To offer our customers the best service we created a web shop for those countries to make it possible for them to get information and to order FREYWILLE jewellery but without the possibility to see prices/currencies and delivery rates. The service “wish list” is fast and easy to require product information and to send orders to our client service [email protected]
You can add products online to the ,,wish list’’ and send your request directly to our client service [email protected]. Alternatively you can send us an E-mail at [email protected] or call us at +43159925450 (Monday-Friday from 10 a.m.- 6 p.m.)
Due to the assignment of the web shop of the IP address of your device, there may be differences if your device is registered in another country. Please send a request to [email protected] for price information in your currency.