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Contact us: 1-800-801-4094

Store: USA / Choose Country

Free standard shipping on all orders.
For Next Day delivery, please contact our customer service.

Customer service

Telephone

1-800-801-4094

Please contact us via the link below.

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Freywille

 

Delivery and Charges

The offering of any product in the FREYWILLE Webshop at a particular time does not imply or warrant that these products will be available at any time. FREYWILLE reserves the right to discontinue any product at any time.

To ensure the secure delivery of your order, FREYWILLE does not ship orders to post office boxes. FREYWILLE is able to accept post office box addresses for your billing needs.

All orders on FREYWILLE products are sold on a delivery duty paid basis. This means the recipient will not have to pay import duty or a formal customs entry fee prior to or on delivery.

All fees and taxes are included in your final order amount, paid at checkout.

Standard delivery via DHL Express  – FREE

Next Day delivery via DHL Express – 60.00 USD.

Please be informed that your order will be shipped out from our FREYWILLE stock point in Unit #470 – 425 Carrall Street,Vancouver BCV6B 6E3, with insurance and signature required.  

 

Timing and Delivery

Please allow a maximum delivery time of up to 15 business days as we create your requested piece. Please note that delivery may take a little longer during the holiday season and in times with special promotions. FREYWILLE aims to process all orders in as little time as possible. However, please note that our FREYWILLE pieces are handcrafted and may be manufactured upon your request for you especially.

Upon receiving your order, you will be informed of the expected delivery details. However, delivery times cannot be guaranteed. FREYWILLE is not liable for any delays in shipments.

You will receive an email notification once your order is processed and ready for shipping.

Orders will be shipped via DHL courier service. Please be informed that your order will be shipped out from our FREYWILLE stock point in Unit #470 – 425 Carrall Street,Vancouver BCV6B 6E3, with insurance and signature required.

The risk of loss and damage to the goods passes to you when you or a third party indicated by yourself have acquired the physical possession of the goods. If you, however, have commissioned a delivery service that has not been offered by FREYWILLE the risk will pass to you upon delivery of the piece to such carrier.