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Terms & Conditions

Terms and Conditions of Sale


Europe – August 1, 2015


1. Welcome to our FREYWILLE


Thank you for your interest in FREYWILLE.

The following Terms and Conditions of Sale (in the following referred to as “Terms and Conditions”) apply to all orders and the purchase of any products through this FREYWILLE website. Please read them carefully before ordering/requesting information regarding products from this plattform.

Orders may only be placed through mail orders by individual consumers and corporations purchasing goods other than for resale. FREYWILLE products are exclusively intended to be sold to end consumers, with the exclusion of all resellers or intermediaries acting on behalf of resellers. Consequently, by placing an order, you affirm that you are acting as the end consumer and do not intend to resell the FREYWILLE products for commercial purposes.

You must be 18 years of age or older, and resident in the EU to place an order.

By placing an order, you agree to be bound by the Terms and Conditions set out herein. Please make sure you have read and understood the Terms and Conditions before placing your order. We recognize rules that differ from the Terms and Conditions only if they are confirmed by us in writing.

We reserve the right to amend these Terms and Conditions from time to time without prior notice to you. The version of the Terms and Conditions that will apply to your order will be those on http://shop.freywille.com at the time you place your order.


2. Contracting Party

This Online Shop, for the sale of goods via the Internet, is operated by FREY WILLE GmbH & Co KG, Gumpendorferstr. 81, 1060 Vienna, which is legally represented by Dr Friedrich Wille, its CEO.

Your order will be serviced by our FREYWILLE team in

FREYWILLE Wien - Gumpendorf
Gumpendorfer Straße 81
1060 Vienna - Austria
phone: +43 1 599 25 450
fax: +43 1 599 25 459
email: [email protected]

With your purchase you will be contracting with:

Gumpendorfer Straße 81
1060 Vienna  - Austria
Firmenbuchnr. / commercial register no.: 6933x
Telephon / phone : +43 1 599 25-0
Fax: +43 1 599 25 43
E-Mail / email: [email protected]


(the above altogether referred to as “FREYWILLE”)


3. Contract Formation

Your orders through this plattform are binding offers for entering into a contract. We are free to either accept these offers within 14 days of receipt or to reject them by sending you a notification. There is no binding contract to purchase formed until we have accepted your order. This acceptance is indicated by the shipment of the ordered products.


4. About our Products

Via this plattform you may order original FREYWILLE products.

We are happy to offer you:
- our “CLASSIC” jewellery range made of fire enamel mounted by a 24kt gold- or Rhodium-Palladium-plating (rings, bracelets, pendants, jewellery watches).
- our exquisite range of textiles made of 100% silk (scarves, ties)

About Fire Enamel

We would like to point out that enamel is a mixture of grinded glass, mineral additives and water. Our vitreous fire enamel consists of several layers, which is shock fired at high temperatures to make it resistant and achieve the unique appearance of colors and effects.

For more information, please read our Quality and Care information.


5. Availability/Change of the Products

Products which can be purchased are shown on this Website. They are available as long as they are in stock;

The offering of any product on this website or in a FREYWILLE Boutique at a particular time does not imply or warrant that these products will be available at any time. We expressly exclude any liability for lack of items in stock or for products being not available. We reserve the right to discontinue any product at any time.

We aim to display all attributes of our products, including the design, colours, branding and material, as accurately as possible. However, the pictures that appear in your browser may depend on your device and its settings. We can also not guarantee that all attributes of our products and the original purchased by you is displayed accurately on the photos. As all our products are unique originals, the attributes of our products, including the design, colours, branding and material, may vary from the product photos displayed online. We do not represent or warrant to any actual or prospective purchaser or owner of any products displayed in our Online Shop as to the accuracy, description or condition of any products. We also expressly reserve the right to change the design, appearance, branding and/or material of products offered at any time without prior notice.


6. Delivery and Charges

The following processing and delivery values will apply to all mail orders.

The shipping fee for each order is depending on the destination of the delivery address. Please contact FREYWILLE client service [email protected] to get detailed information about delivery costs to your country.

We aim to process all orders in as little time as possible. However, please note that our FREYWILLE pieces are handcrafted and may be manufactured upon your request for you especially.
Our standard delivery is 15 business days depending on the delivery address it might take longer and also may take a little longer during high season.

For more detailed information about the estimated delivery time please contact FREYWILLE client service [email protected]
We aim to process all orders in as little time as possible. However, please note that our FREYWILLE pieces are handcrafted and may be manufactured upon your request for you especially.

If you request so, we will make efforts to deliver the products at a specific time, but generally cannot make binding promises to do so.

Any failure to deliver or late delivery exceeding 15 business days must be reported to us.

Before you place your order, you will be informed of the expected delivery details. However, delivery times cannot be guaranteed.

Please note that the maximum value for each order is 5.000 Euros (or the same value in respective local currency).

Orders will be shipped using a trustworthy local or international shipping company.
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. For more information on taxes, duties and customs regulations please contact your local customs office directly.

If we are unable to deliver your order or if more than one delivery attempt is necessary there may be additional charges for delivery.

If the products ordered cannot be delivered within 30 days following the day after your order, we may withdraw from the contract, even if we previously confirmed that we were entering into it. If we withdraw, you will be informed and reimbursed immediately.

All deliveries are made by registered mail or courier and will require a signature when delivered. Notably for security reasons, FREYWILLE shall not process any order for which a general delivery address, a P.O. box, a university residence address or a Fedex address has been provided.

The products will be shipped to the delivery address specified when placing your order.

The risk of loss and damage to the goods passes to you when you or a third party indicated by yourself have acquired the physical possession of the goods. If you, however, have commissioned a carrier that has not been offered by us the risk will pass to you upon delivery to the carrier.

Upon receipt the shipment must be checked by you for accuracy and completeness.


7. Right of withdrawal

As a consumer you have 14 calendar days after receipt of your order to decide if the piece you ordered is right for you. Within 14 days you have the right to withdraw from this contract without giving any reason. The withdrawal period will expire after 14 days on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products.

To exercise the right of withdrawal, you must inform us

Gumpendorfer Straße 81
1060 Vienna  - Austria
Firmenbuchnr. / commercial register no.: 6933x
Telephon / phone : +43 1 599 25-0
Fax: +43 1 599 25 43
E-Mail / email: [email protected]

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the model withdrawal form that comes with your shipping, but it is not obligatory. You can also download the withdrawal form online HERE, fill it in and submit the form or any other unequivocal statement to us. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from the contract, you shall send back the products without undue delay and in any case not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

All parcels come with an information letter about the withdrawal procedure. Together with your goods you will receive detailed instructions about wrapping the goods carefully (to avoid damages), about required documents from your side (withdrawal form, copy of invoice, order confirmation) as well as the relevant shipping address.

The following conditions apply to perfume returns:

- The product must not have been opened and must be returned in its original packaging (in its transparent film);
- When returning defective products or products that have been damaged during delivery, you must ensure that the bottle is still hermetically sealed (if this is not the case, please contact our Customer Service).

If you withdraw from the contract we will refund any products, provided that they have been kept in perfect, original, and unused condition prior to their return with its original tag intact and attached. FREYWILLE determines in its sole discretion whether the products are in their original condition when returned.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at

FREYWILLE Wien - Gumpendorf
Gumpendorfer Straße 81
1060 Vienna - Austria
phone: +43 1 599 25 450
fax: +43 1 599 25 459
email: [email protected]

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Please note that you will have to bear the direct cost of returning the goods if you decide to withdraw your order. To ensure a safe return of these items please follow our instructions regarding wrapping, shipping and insurance in this regard. You are required to use the same delivery company that has delivered the goods to you i.e. the company selected by us. The cost for return shipping is estimated at a maximum of approximately EUR 20.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you fail to follow our instructions regarding shipping and wrapping we cannot be held responsible for loss, damages, or additional costs during shipping.


8. Offers and Discounts

Birthday Discount – 10%

This offer is valid until one month after your birthday in the issuing boutique. Please present this birthday card when you settle your payment in a boutique. This offer cannot be combined with other promotions as well as gift vouchers. This offer can only be used once and for one customer. This offer cannot be claimed for the purchases, which have already been processed. 


9. Warranty

We strive to provide you with products that live up to your high expectations in quality and appearance.

If the item you have received is defective, please notify us promptly and return the item form without delay by using the provided pre-printed return. In such case you may at your option demand that the contract be revoked or – if the products are still deliverable – that they be replaced. No independent guarantee is provided in addition to that.

The provisions set forth herein do not limit any applicable statutory rights. Please contact our FREYWILLE team directly if you have any queries, and provide them with as much information as possible regarding your order and your concerns.


10. Liablility

FREYWILLE is only liable to you for damages caused intentionally or by gross negligence.

This limitation of liability applies to all claims for damages, regardless of the legal basis, to include unauthorized actions; they do not apply to any liability that may apply under the Product Liability Act, some other warranted characteristic or injuriy to life or limb. Exemption from or limitation on liability for damages under the previous paragraphs also applies to any claims that may exist against employees or agents of FREYWILLE.


11. Guarantees for Watches

For our FREYWILLE Jewellery Watches we give you a two-year guarantee from the date of purchase.

This guarantee covers manufacturing defaults and explicitly excludes damages due to improper handling, battery replacement and wearing of leather straps. It is only valid when it is completed upon purchase, authorized, and presented at time of repair.


12. Ownership of rights

All intellectual property rights in all text, images and other materials on this Website, such as trademarks, design- and copyrights are the property of the FREYWILLE Group and any use of such protected content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited and will be subject to legal persecution. You are advised that the FREYWILLE Group will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution, for serious offences.


13. Severance and Miscellaneous

If one of the provisions of these Terms and Conditions is or becomes invalid or unenforceable, that will not affect the effect of the other provisions.