Contact Customer Service at:
+1 604 569 08 14
(Mon - Fri 10am - 5pm)
For each address within the United States, the following charges apply:
$ 0 if purchase value is above $ 800.
$ 25 if purchase value is below $ 800.
Please allow 2-15 business days.
Please be informed that your order will be shipped out from our FREYWILLE stock point in Chicago, IL by US Postal Services, with insurance and signature required. .
You have the right to withdraw from this contract within 14 days without giving any reason. Please note that you will have to bear the direct cost of returning the goods if you decide to withdraw your order. To ensure a safe return of these items please follows our instructions regarding wrapping, shipping and insurance in this regard. You are required to use the same delivery company that has delivered the goods to you, i.e. the company selected by us. The cost for return shipping is estimated at a maximum of approximately $ 25.
You have the right to return for exchange merchandise, purchased from the FREYWILLE Online Boutique within 30 days from the date of purchase if the merchandise is returned in saleable condition and is accompanied by a sales receipt and giving us a particular reason for the return and the FREYWILLE Exchange Form that was included with your shipment filled out. Shipping charges, including special handling and any other related costs, are non-refundable in the exchange cases.
PLEASE NOTE: Products sold with additional discounts or offered during sale/promotion are final sale and cannot be returned or exchanged.
To avoid that chains get embroiled please store them closed. To clean our chains after wearing a soft cloth can be used. The multistrings can be washed with a mild baby shampoo. For drying it is important that the chain is tensed in open condition to prevent kinks in the silk strings.