Delivery and Charges

The following processing and delivery values will apply to all orders in our FREYWILLE Webshop. All values are given in Euro currency.

The shipping fee for each order is 7,70 Euros (or the same value in respective local currency). Please note that this is to ensure that all pieces of your order reach you safe and in perfect condition.

Please allow a maximum delivery time of up to 10 working days. Delivery may take a little longer during high season. We aim to process all orders in as little time as possible. However, please note that our FREYWILLE pieces are handcrafted and may be manufactured upon your request for you especially.

Before you place your order, you will be informed of the expected delivery details. However, delivery times cannot be guaranteed.

Please note that the maximum value for each order is 5.000 Euros (or the same value in respective local currency).

You will receive an email notification once your order is processed and ready for shipping. Orders will be shipped using a trustworthy local or international shipping company.

If we are unable to deliver your order or if more than one delivery attempt is necessary there may be additional charges for delivery.

The risk of loss and damage to the goods passes to you when you or a third party indicated by yourself have acquired the physical possession of the goods. If you, however, have commissioned a carrier that has not been offered by us the risk will pass to you upon delivery to the carrier.