CRAFTED BY ARTISTS
IN VIENNA SINCE 1951
Created by Artists, Crafted in Fire Enamel
The perfect Mother’s Day gift: FREYWILLE –Discover now
Welcome to our FREYWILLE Online-Shop
The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.
FREYWILLE products are exclusively sold to end customers, excluding resellers or intermediaries acting on behalf of resellers. By placing an order, you therefore confirm that you are an end customer and that you do not intend to resell FREYWILLE products for commercial purposes.
End customers are customers within the meaning of the Consumer Protection Act (KSchG) and thus natural or legal persons who are not entrepreneurs.
We reserve the right to amend these Terms and Conditions from time to time without prior notice to you. The terms and conditions applicable to your order are those that are available on http://shop.freywille.com at the time of your order.
The contract is concluded with FREYWILLE GmbH & Co KG.
By uploading the products into our online store, we make a binding offer to conclude a contract for these items. You may place our products in the shopping cart without obligation and correct your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract becomes effective by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping cart. You will receive a confirmation e-mail immediately after submitting your order.
The language(s) available for concluding the contract: Bulgarian, German, English, French, Italian, Croatian, Latvian, Dutch, Polish, Romanian, Russian, Slovenian, Spanish, Czech, Turkish, Ukrainian, Hungarian.
We save the text of the contract and forward the order data and our Terms and Conditions to you on a durable medium. You may also view the text of the contract in our customer login area.
The offering of any product in the FREYWILLE Webshop at a particular time does not imply or warrant that these products will be available at any time. FREYWILLE reserves the right to discontinue any product at any time.
Delivery takes place usually within 15 working days. During the high season, the delivery may take a little longer. Upon request, we will of course make every effort to deliver our products at a fixed time - however we cannot guarantee this.
We are committed to processing all orders as quickly as possible. Nevertheless, please note that each FREYWILLE product is handmade and may be custom made for you upon request. In addition to the stated product prices, shipping costs may still apply.
Any failure to deliver or late delivery exceeding 15 business days must be reported to us. Before you place your order, you will be informed of the expected delivery details. However, delivery times cannot be guaranteed.
You will receive an email when your order is processed and ready to be shipped.
If the products ordered cannot be delivered within 30 days following the day after your order, we may withdraw from the contract, even if we previously confirmed that we were entering into it. If we withdraw, you will be informed and reimbursed immediately.
For security reasons FREYWILLE does not process orders for which a receiving point, a P.O. Box, or a packing station has been specified.
The products will be shipped to the delivery address specified when placing your order.
The risk of loss and damage to the goods passes to you when you, or a third party indicated by yourself have acquired the physical possession of the goods. If you, however, have commissioned a carrier that has not been offered by us the risk will pass to you upon delivery to the carrier.
Upon receipt the delivery must be checked by you for accuracy and completeness.
If the goods are delivered with obvious damage caused during delivery, please reportthe incident to the carrier and notify us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. Howeveryou will help us to assert our own claims against the carrier or transport insurer.
The following payment methods are available in our online shop.
There is no right of withdrawal.
There is no right of return/exchange.
Birthday Discount – 10%
Registered customers receive a personal 10% birthday discount by e-mail before the specified birthday. The voucher is redeemable for a period of three months on our FREYWILLE online boutique. This offer cannot be combined with any other offers or gift certificates. It can only be redeemed only once per customer. This offer cannot be redeemed for purchases that have already been processed.
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
For breach of material contractual obligations, the fulfilment of which make the proper execution of the contract possible at all and which the contracting parties may generally rely on and trust in being complied with, due to slight negligence by us, our legal representatives or legal agents, the amount of liability is limited to the foreseeable damages at the time of contract conclusion, the occurrence of which must typically be anticipated.
Otherwise, claims for damages are excluded.
We strive to provide you with that always meet your high standards of quality and appearance.
If the product you received is defective, please notify us immediately and we will send you a return label. In this case you can withdraw from the contract or if the products are still available - demand a replacement. No independent guarantee is provided in addition to that.
The Terms & Conditions listed here do not limit any applicable statutory rights. Please contact our FREYWILLE team directly if you have any questions. For this purpose, please have all relevant information about your order and your request ready.
Statutory warranty rights apply.
Customer service: You may contact our customer service for questions, and complaints via the telephone number 1800 801 4094 or via our contact form.
Guarantees for Watches
For our FREYWILLE Jewellery Watches we grant a two-year guarantee from the date of purchase. This guarantee covers manufacturing defaults and explicitly excludes damages due to improper handling, battery replacement and wearing of leather straps.
All intellectual property rights in all text, images and other materials on this Website, such as trademarks, design- and copyrights are the property of the FREYWILLE Group and any use of such protected content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited and will be subject to legal persecution. You are advised that the FREYWILLE Group will aggressively fully enforce its intellectual property rights of the law, including criminal prosecution, for serious offences.
Should individual regulations of these terms and conditions be or become ineffective or unenforceable, the effectiveness of the remaining regulations shall remain unaffected.
