Fire enamel consists of liquid glass and mineral supplements, which is fused with 24k Gold powder and highest quality colours on high temperature. It is applied in several layers to a substrate, fired and forms with its unique radiance the centrepiece of FREYWILLE jewellery.

The FREYWILLE jewellery is produced in Vienna; Gumpendorferstraße 81; A-1060 Vienna

Every FREYWILLE jewellery piece is a handmade piece of art with the highest quality, which is characterized by the noble material fire enamel.
Up to 100 manual working steps are necessary to produce the final colour intense fire enamel. It reaches from the inspiration and the design at the Atelier to the mixture of the exact colours and the enamelling, framing and polishing the jewellery.

Fire enamel is not shock proof or scratch resistant, so it is necessary to treat your jewellery carefully. We recommend wearing the fire-enamel jewellery not in combination with other jewellery (for example rings) to protect the enamel. Also we recommend avoiding the contact with saltwater, acid and soaps to prevent any damage.

You can find any FREYWILLE Boutique or FREYWILLE Partner in the Boutiquefinder at https://shop.freywille.com/iq/our-boutiques/.

Please visit our online shop at https://shop.freywille.com/iq to order FREYWILLE products or find a FREYWILLE Boutique or FREYWILLE Partner close to you at Boutiquefinder at https://shop.freywille.com/iq/our-boutiques/.

Beginning with the date of purchase of a FREYWILLE jewellery watch the warranty for the clockwork is valid for 2 years. Our warranty covers only manufacturing defects. Damage caused by improper handling, wear and tear of the watch band and battery replacement are not covered by the warranty. FREYWILLE jewellery watches should always be protected from contact with water. For more information on the care of your jewellery watch, see the respective product in our online boutique. To obtain a warranty, it is necessary to present the warranty card duly completed upon purchase.

All FREYWILLE jewellery watches are manufactured in our own manufactory in Vienna and have a SWISS MADE Quartz movement.

To start a repair request, please Contact us

FREYWILLE offers a warranty for jewellery with manufactoring defects. These are immediately recognized by our experts in our in-house service department and you will receive a new piece of jewellery on presentation of the receipt issued at the time of purchase. We do not cover damage caused by improper handling or wear. Of course you can have your FREYWILLE jewellery repaired with us regularly.

If your jewellery needs to be repaired please visit one of our FREYWILLE Boutiques or send us your jewellery to our service department. If you send us the jewellery please contact us in advance by phone. Contact us

You can reach Contact us.

You can reach us here: Contact us

No, not all products are available online; however if the desired jewellery is not available online or can’t be obtained through the web shop please Contact us.

Yes, the orders on shop.freywille.com are safe. When transmitting and receiving customer data, the servers of our website are exchanged, we apply encryption technology that meets the industry standard. FREYWILLE GmbH & Co KG respects your privacy. Therefore, we only share your personal information in the circumstances described in our privacy policy.

Original FREYWILLE products are only available on our FREYWILLE Online Boutique at https://shop.freywille.com/iq or an official FREYWILLE online shop Partner.

No, a registration is not necessary.

For more information about the process please visit us at https://shop.freywille.com/iq/privacy/.

If you would like to purchase an item please click on the button "add to shopping bag’’. Next, click on the button ,,check out’’ and follow the steps in the checkout process to complete your order. Your order will be only processed once the entire checkout process is completed, you have been asked for the payment information, to accept the business terms (the term of the offer), the data policy and right of revocation (check mark) and to click the button "order with obligation to pay’’.

When you buy FREYWILLE jewellery pieces online you have the opportunity to gift wrap. Click the button ,,Gift wrapping’’ at the desired product in the order review. Your gift will be packaged in a FREYWILLE gift box, wrapped in FREYWILLE wrapping paper and be decorated with a FREYWILLE bow.

The shipping times are between 2-15 working days. For an exact estimate please contact the client service or boutique.

The delivery is free.

Your FREYWILLE offer can be send to the billing/delivery address you provide us with or you can pick up the order in one of our FREYWILLE Boutiques.

It is not possible to deliver abroad. Please Contact us to arrange a delivery abroad.

At our web shop we accept following payment methods for online shopping:

• Cash on Delivery

Sometimes there occurs a problem at the Checkout when the time of the payment process has run out.
Before you try it again, please:

• Delete the internet history including all the cookies
• Hold all Payment data (credit card, Secure Code,..) ready

If you forgot your password, you can easily reset your password in the login area at ,,Forgot your password?‘‘:https://shop.freywille.com/iq/customer/account/login/

You can change your personal data at ,,my account‘‘. If you have not registered with us and would like to change your data please Contact us.

To change your billing and delivery address click at ,,my account‘‘. If you have not registered with us and would like to change your data please Contact us.

Unfortunately the FREYWILLE Online Boutique is not available in all counties. To offer our customers the best service we created a web shop for those countries to make it possible for them to get information and to order FREYWILLE jewellery but without the possibility to see prices/currencies and delivery rates. The service “wish list” is fast and easy to require product information and to send orders to us.

Unfortunately the FREYWILLE Online Boutique is not available in all countries. To offer our customers the best service we created a web shop for those countries to make it possible for them to get information and to order FREYWILLE jewellery but without the possibility to see prices/currencies and delivery rates. The service “wish list” is fast and easy to require product information and to send orders to us

You can add products online to the ,,wish list’’ and send your request directly to our client service via our contact form. Alternatively you can Contact us

Due to the assignment of the web shop of the IP address of your device, there may be differences if your device is registered in another country. Please send a request to us via our contact form for price information in your currency.