Contact Customer Service at:
+1 604 569 08 14
(Mon - Fri 9am - 3pm)
All orders on FREYWILLE products are sold on a delivery duty paid basis. This means the recipient will not have to pay import duty or a formal customs entry fee prior to or on delivery.
All fees and taxes are included in your final order amount, paid at checkout.
Standard delivery via DHL Express – FREE
Next Day delivery via DHL Express – 60.00 USD.
Please allow 2-15 business days.
Please be informed that your order will be shipped out from our FREYWILLE stock point in Vancouver, via DHL with insurance and signature required.
You have the right to withdraw from this contract within 14 days without giving any reason. Please note that you will have to bear the direct cost of returning the goods if you decide to withdraw your order. To ensure a safe return of these items please follows our instructions regarding wrapping, shipping and insurance in this regard. You are required to use the same delivery company that has delivered the goods to you, i.e. the company selected by us. The cost for return shipping is estimated at a maximum of approximately $ 20.
You have the right to return for exchange merchandise, purchased from the FREYWILLE Online Boutique within 30 days from the date of purchase if the merchandise is returned in saleable condition and is accompanied by a sales receipt and giving us a particular reason for the return and the FREYWILLE Exchange Form that was included with your shipment filled out. Shipping charges, including special handling and any other related costs, are non-refundable in the exchange cases.
PLEASE NOTE: Products sold with additional discounts or offered during sale/promotion are final sale and cannot be returned or exchanged.
Every piece of FREYWILLE jewellery is a high-quality work of art. Please wear and look after it carefully, so that you can continue to enjoy it for years to come.
What makes FREYWILLE jewellery so uniquely brilliant is the 24kt gold that is embedded in colourful fire enamel, a glass-like material that must be protected from impacts and scratching. Our settings are produced exclusively by our European manufacturers. They are then sent to our atelier in Vienna, where they are closely inspected before the fire enamel decorations are applied. Only flawless settings and enamel are used.
Nevertheless, depending on how long the piece of jewellery has been worn and the use it has been subjected to, it may begin to show signs of wear, and scratches may become noticeable.
Please do not wear FREYWILLE jewellery directly next to another piece of jewellery. Also, please keep your jewellery away from chemicals, detergents, lotions and water.